Old Return & Refund Policy
Home Gym Supreme guarantees full satisfaction on all of our products. We want you to be happy with your purchase and enjoy years of quality workouts, however, we understand that you may have to return an order. So, if in the first 30 days you’re not fully satisfied with your equipment for any reason, we’ll take it back for a full product refund or credit (minus return freight & assembly charges).
To obtain a Return Merchandise Authorization (RMA) number, please contact Customer Service at firstname.lastname@example.org. We will credit your purchase price upon receipt of the authorized returned item. Products returned without an RMA will not be accepted at our warehouse. Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee. (Restocking fee may cost up to 20% of item’s cost.)
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER SUPPLIED BY HOME GYM SUPREME.
You must email us at email@example.com to a return specialist for authorization. Home Gym Supreme will authorize returns under the following conditions:
- You must contact Home Gym Supreme to return your item within 30 days of receipt to receive a refund (No returns will be accepted after 30 days)
- All items must be returned in new and working condition to receive a refund.
- Parts are returned in the original shipping package with original packing materials. The packing slip and unused parts credit form must be included in the box. The original shipping fee is non-refundable, and customer is responsible for all return shipping costs.
Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee. (Restocking fee may cost up to 25% of item’s cost.)
Customer Responsibility - Customer responsible for all return freight and possible packaging costs, if:
- Customer cancelled order after unit has shipped from Home Gym Supreme
- Customer refusal at time of delivery for any reason other than damaged shipment.
- If customer can not be reached or does not contact the shipping company back within 3 attempts of initial contact. At which point Home Gym Supreme will determine the unit deliverable.
- Buyer’s Remorse - Authorization to return the unit must be made within 30 days from receipt of product
- Horizon’s obligation under this warranty is limited to repairing or replacing at our option after the 30 day guarantee has expired.
Item may be subject to a re-packaging fee. All original packaging must accompany the returned product . If you return an item due to size limitations, you are still responsible for freight costs both ways and a restocking fee may apply. The customer will be responsible for getting product beyond the threshold/door.
Home Gym Supreme’s Responsibility - Home Gym Supreme will assume all shipping charges, IF:
- Delivery was refused due to visible packaging damage that was noted on the delivery receipt. The customer should contact Home Gym Supreme to inform them of their delivery refusal. No Return Authorization will be issued in this situation.
- Delivery was received, but with visible packaging damage that was noted on the delivery receipt.
- Unit is non-repairable as determined by Home Gym Supreme Dept.
- Customer received unit other than what he/she ordered.
Additional Return Information
- Home Gym Supreme only works with preferred partners. Under no circumstances can we accept returns from delivery companies not scheduled and approved by Home Gym Supreme.
- The customer will be responsible for getting product beyond the threshold/door.
- Home Gym Supreme will contact the freight carrier to pick up packaged product at customer location.
- Once unit is returned back to Home Gym Supreme, Home Gym Supreme will refund the original order total minus return shipping charges.
- It’s recommended that customers retain the original packing material for at least 30 days, in the event the unit needs to be returned. Return pick-ups are made Monday through Friday 9 a.m. to 5 p.m.
Customers with a return will be refunded once the unit is received back by our warehouse. Please allow 6-8 weeks for refunds to be processed.