Q: Do your items have a product warranty?
A: All Home Gym Supreme items have a Product Warranty. To view the details and specifics, you can read it here: Manufacturer Limited Warranty (https://homegymsupreme.com/pages/manufacture-warranty).
Q: Where do you ship from?
A: Sacramento, California.
Q: How long will it take to get my order?
A: It takes 1-2 business days for us to process your order once you have submitted it. Once it's processed, it will then ship out and take another 5-10 business days to deliver depending on what state you live in. For more info on our Shipping policy, click here: Shipping Policy (https://homegymsupreme.com/pages/shipping).
Q: Do you ship to Puerto Rico or outside the United States?
A: No, we only ship within the contiguous US 48 states, excluding Alaska, Hawaii, Puerto Rico....and also excluding any PO BOXES (sorry, but we can't ship our items to any PO BOX, period).
Q: How or where do I obtain a “Proof of Purchase”?
A: Your Proof of Purchase is nothing more than just a receipt. This sales transcript must contain an Order#, Item #, Customer Address, Date of Sale and Date of Shipment. You can obtain these from the retailer in which you purchased your Home Gym Supreme product from. In most cases, your purchase was made online and thus you can download your receipts from your retailer.
Q: When will my credit card, or payment method, be charged?
A: You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment. While your order processing typically takes 1-2 business days for processing, during high demand or peak season, you may experience 3-7 business days of processing after your payment before your order is shipped out.
Q: How long will it take to get my item after placing an order?
A: It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 5-10 business days to deliver depending on what state you live in. For more info on our Shipping policy, click here: Shipping Policy (https://homegymsupreme.com/pages/shipping).
Q: I tried to use a coupon code, but it didn’t work. Why can’t I use my code?
A: There are couple possible reasons for why a coupon code didn’t work in your cart. The coupon codes offered for our website is typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the coupon has expired. Coupons also cannot be combined with any other offers.
Q: Can I use a coupon on a previous order?
A: Coupon codes are not valid for prior purchases. They cannot be added retrospectively by you or by the Home Gym Supreme team. A coupon code must be entered at the time of checkout in order to be applied.
Q: I just placed an order today and need to make a change on my order, can I?
A: If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes. For more info on our Return policy, click here: Refund & Return Policy (https://homegymsupreme.com/pages/return-refund-policy-update)
Q: I just placed an order online, but right after... I received an email saying my order has been canceled. What gives?
A: There are many of reasons this may have happened:
- Sometimes an item has run out of stock at the time you purchased it. Our inventory says we had it, but its not here. It happens to the best of us.
- We do not ship to PO BOXES, and our web system will catch it and auto-cancels your order.
- You have been a blacklisted customer and are no longer allowed to purchase with us.
Q: You offer FREE returns, right?
A: Unfortunately, No we do not. However, if the item you just received has issues, arrived damaged or inst working (malfunctioning), of course, you won't have to pay to return it. We will provide you with return shipping at no cost to you. But if you would like to return the item that is in 100% working good condition, we will still gladly take the return back. However, the return shipping costs/services will not be provided by us. For more info on our return policy, click here: Refund & Return Policy (https://homegymsupreme.com/pages/return-refund-policy-update).
HOURS OF OPERATION –
Q: When is Home Gym Supreme open and operating?
A: We are here to serve you, Monday through Friday from 10am to 7PM PST. We are closed during weekends and major holidays.
Q: Which is best? Should I call you, or email you?
A: The best method of contacting us, is through our online contact us form here: Contact us (https://homegymsupreme.com/pages/contact-us). Sure, you may call us and expect to get things done quicker, but the reality of it is in order to help you we will need certain documents (proof of purchase, photos/videos, serial #s, etc) all in which are asked from you in our online form. Chances are, if you call us (and are unprepared with what we need from you) we will ask you to go online and fill out the online form in its entirety anyways.
Q: Do your products need assembly?
A: Assembly is required on most of our equipment. These items come packed tightly and securely from the factory and do require assembly. This is the best way for the customer to receive their item in a manner that is less likely to get damaged during shipping.
Q: How do I get assembly assistance?
A: All our products come with assembly instructions within the User Manual booklet. If further assistance is needed, you can always call our Service line at (916) 678-1256
Q: My item arrived, and its damaged! What do I do?
A: Firstly, don't freak out...take a deep breath. It's hard for major shipping carriers to deliver heavy packages across the USA perfectly every single time. We suggest opening the box and take a look inside. The items come packaged fairly well on the inside, so just because the outside box is dinged up, doesn't mean what's inside is dinged as well.
If you do encounter an issue, contact us immediately. Don't start disassembling the item and picking things back up in the box just yet. Reach out to us first and see if there's an easier solution. We carry many replacement parts and knowledgeable staff to help troubleshoot any situation. You can reach out to us through our online contact us form here: Contact Us Form ((https://homegymsupreme.com/pages/contact-us).
A: All our products have available PDF User Manuals on their respective product page on the website, available for download. Please find your product on the website, and the User Manual is available for download on the product page.
Q: Where can I find information about general care and maintenance for products?
A: Some our products have available PDF Care and Maintenance Sheets on their respective product page on the website, available for download. Please find your product on the website, and the Care and Maintenance Sheet is available for download on the product page.
REPLACEMENT PARTS –
Q: Do you sell replacement parts for items that are out of warranty?
A: Most of our products we carry offer the entire line of replacement parts for purchase if you find the need to fix your Home Gym Supreme item that is out of warranty. Please refer to your user manual to find the correct part # and email us for stock availability and pricing. You can reach out to us through our online contact us form here: Contact Us Form ((https://homegymsupreme.com/pages/contact-us).
If you no longer have your user manual, please find your item on our website. The user manual will be available for a PDF download on the product page.
MARKETPLACES & RETAILERS –
Q: Where can I buy Home Gym Supreme Products from?
A: You can only purchase Home Gym Supreme products here on our website directly. Unfortunately, all purchases made from outside from https://homegymsupreme.com/ are void from the HGS Manufactures product warranty. For assistance, you need to contact the dealer and work with them for help.