Return & Refund Policy
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please email us at email@example.com stating your reason of return and attach images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to our warehouse. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 3 business days.
Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee. (Restocking fee may cost up to 20% of item’s cost.)
If you cannot find what you’re looking for in our Return Policy, please email us for additional customer service assistance.
Order Cancellation before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a full refund.
Contact us via firstname.lastname@example.org to have your order cancelled immediately. Please provide the order details, including order number, receiver's name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.
Order Cancellation after Shipment:
If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a full refund minus a flat recall fee of $15. Cancellations after shipment is only valid to UPS ground delivery service and FedEx. Any Items delivered by truck, UPS surepost or USPS cannot be recalled. DO NOT rejected at delivery instead accept delivery and contact us for return progress. After receiving your returned item, the full refund minus a flat recall fee will be credited back to your original payment within 3 business days.
For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return.
If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at email@example.com before returning the item.
Received the Wrong Item:
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. After receiving your returned item, please send us an email to firstname.lastname@example.org indicating your order details. We will, upon request, send you the correct item or issue the full refund.
Item Damaged during Transit:
In the unlikely event your item arrives to you in less than perfect condition, get in touch with us at email@example.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.
Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at firstname.lastname@example.org with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.